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Resources

For members, employers and producers.

Producers

Resources for Producers

Banner|Aetna’s Type 2 diabetes program

Get help reversing Type 2 diabetes. 

About our Type 2 diabetes program

 

 

Our Doctors

Check if a doctor belongs to our network.

Find a doctor

Banner|Aetna’s virtual care solution

Connecting with a doctor is as simple as opening an app and sending a text.

About our virtual care solution

 

Helping get the right medicine, at the right cost

Check if a health plan covers a prescription drug.

View pharmacy resources

Video Playlist

Banner | Aetna Vision

What makes Banner|Aetna different? Learn more in this video.

Banner | Aetna Vision video

Donald’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Donald resolved his health concerns and find his path to better health..

Donald’s story video

Access Overview for Members

Learn about the access Banner|Aetna members have to providers and how to find specific provider resources.

Access Overview for Members video

Care Team Overview for Members

Learn about how Banner|Aetna helps build a care team around members.

Care Team Overview for Members video

In Your Neighborhood

Learn how Banner|Aetna is taking a neighborhood-focused approach to the way health care is delivered in Arizona.

In Your Neighborhood video

Oasis

Banner|Aetna is a new health benefits & insurance company that is working to revolutionize health care in Arizona.

Oasis video

Overview for Members

Learn about Banner|Aetna tools, resources and the value of being a Banner|Aetna member.

Overview for Members video

Juan’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Juan resolved his health concerns and find his path to better health.

Juan’s story video

Service & Cost Overview for Members

Learn about the single toll-free customer service number available to Banner|Aetna members and how to access health care cost estimator tools.

Service & Cost Overview for Members video

Online Resources Overview for Members

Learn about the digital tools and services available through your Member Portal.

Online Resources Overview for Members video

Beverly's story

See how Banner|Aetna's integrated care approach helped Beverly avoid a health crisis and improved her over patient experience.

Beverly's story video

Health Summit

The new Banner|Aetna joint venture combines the strengths of two powerhouse organizations in a new model that’s reinventing the market in Arizona.

Health Summit video

Employers

Resources for Employers

Banner|Aetna’s Type 2 diabetes program

Get help reversing Type 2 diabetes. 

About our Type 2 diabetes program

 

 

Banner|Aetna’s virtual care solution

Connecting with a doctor is as simple as opening an app and sending a text.

About our virtual care solution

Video Playlist

Banner | Aetna Vision

What makes Banner|Aetna different? Learn more in this video.

Banner | Aetna Vision video

Donald’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Donald resolved his health concerns and find his path to better health.

Donald’s story video

Access Overview for Members

Learn about the access Banner|Aetna members have to providers and how to find specific provider resources.

Access Overview for Members video

Care Team Overview for Members

Learn about how Banner|Aetna helps build a care team around members.

Care Team Overview for Members video

In Your Neighborhood

Learn how Banner|Aetna is taking a neighborhood-focused approach to the way health care is delivered in Arizona.

In Your Neighborhood video

Oasis

Banner|Aetna is a new health benefits & insurance company that is working to revolutionize health care in Arizona.

Oasis video

Overview for Members

Learn about Banner|Aetna tools, resources and the value of being a Banner|Aetna member.

Overview for Members video

Juan’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Juan resolved his health concerns and find his path to better health..

Juan’s story video

Service & Cost Overview for Members

Learn about the single toll-free customer service number available to Banner|Aetna members and how to access health care cost estimator tools.

Service & Cost Overview for Members video

Online Resources Overview for Members

Learn about the digital tools and services available through your Member Portal.

Online Resources Overview for Members video

Transforming Health Care

Learn how Banner Health is partnering with Aetna to create a new health plan, Banner|Aetna, to transform the way health care is delivered in Arizona.

Transforming Health Care video

Beverly's story

See how Banner|Aetna's integrated care approach helped Beverly avoid a health crisis and improved her over patient experience.

Beverly's story video

Health Summit

The new Banner|Aetna joint venture combines the strengths of two powerhouse organizations in a new model that’s reinventing the market in Arizona.

Health Summit video

Members

Resources for Members

Banner|Aetna’s Type 2 diabetes program

Get help reversing Type 2 diabetes. 

About our Type 2 diabetes program

 

 

Banner|Aetna’s virtual care solution

Connecting with a doctor is as simple as opening an app and sending a text.

About our virtual care solution

Our Doctors

Check if a doctor belongs to our network.

Find a doctor

Questions?

Consult your benefits administrator or click here for frequently asked questions. You can also call the number on the back of your member ID card to reach a customer team trained to meet your specific needs.

FAQs

Secure Member Portal

After you register for or log in to your secure member portal, you’ll have what you need to better manage your plan, health and budget.

Log in now

Helping you get the right medicine, at the right cost

Check if a health plan covers the prescription drugs you take most.

View pharmacy resources

Banner urgent care

Search for a clinic that fits your needs and reserve your slot.

Find a Banner urgent care

Our Care Advocate Team May Call You

Engaging with the Care Advocate Team is your first step to better health. This personalized care team can meet you where you are, either over the phone or in person.

Care Advocate Team flyer

Video Playlist

Banner | Aetna Vision

What makes Banner|Aetna different? Learn more in this video.

Banner | Aetna Vision video

Juan’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Juan resolved his health concerns and find his path to better health..

Juan’s story video

Access Overview for Members

Learn about the access Banner|Aetna members have to providers and how to find specific provider resources.

Access Overview for Members video

Care Team Overview for Members

Learn about how Banner|Aetna helps build a care team around members.

Care Team Overview for Members video

In Your Neighborhood

Learn how Banner|Aetna is taking a neighborhood-focused approach to the way health care is delivered in Arizona.

In Your Neighborhood video

Oasis

Banner|Aetna is a new health benefits & insurance company that is working to revolutionize health care in Arizona.

Oasis video

Overview for Members

Learn about Banner|Aetna tools, resources and the value of being a Banner|Aetna member.

Overview for Members video

98point6 member journey

Learn how Banner|Aetna's virtual care offering, 98point6, provides 24/7 access to primary care.

98point6 member journey video

Donald’s story

Watch how our Care Advocate Team (formerly Multidisciplinary Care Advocate Team) helped Donald resolved his health concerns and find his path to better health.

Donald’s story video

Service & Cost Overview for Members

Learn about the single toll-free customer service number available to Banner|Aetna members and how to access health care cost estimator tools.

Service & Cost Overview for Members video

Online Resources Overview for Members

Learn about the digital tools and services available through your Member Portal.

Online Resources Overview for Members video

Transforming Health Care

Learn how Banner Health is partnering with Aetna to create a new health plan, Banner|Aetna, to transform the way health care is delivered in Arizona.

Transforming Health Care video

Beverly's story

See how Banner|Aetna's integrated care approach helped Beverly avoid a health crisis and improved her over patient experience.

Beverly's story video

Health Summit

The new Banner|Aetna joint venture combines the strengths of two powerhouse organizations in a new model that’s reinventing the market in Arizona.

Health Summit video

Make an Appointment

Virtual Primary Care – 98point6 by Transcarent

On-demand virtual primary care visit

Primary & Specialist Care – Banner Health

Schedule a primary care appointment

Urgent Care – Banner Urgent Care

Schedule an urgent care appointment

Retail – MinuteClinic

Schedule a retail appointment

Laboratory – Sonora Quest Labs

Schedule a laboratory appointment

Emergency Room – Banner Emergency Care

Book arrival at an emergency room

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

On-Demand Virtual Care with 98point6 by Transcarent

Banner|Aetna offers access to 98point6 by Transcarent, a virtual care solution that enables members to connect to care anytime, anywhere via secure in-app messaging.

Treatment is provided by a U.S.-based care team, including board-certified doctors, who can diagnose and treat over 1,000 conditions, outline care options, prescribe* medication, and order labs or imaging when appropriate—all through the convenience of a mobile app.

Key Features:

  • Audio, video, and Spanish translation support available as needed
  • Access to care plans and lab results directly within the app
  • Referrals to in-network resources and specialists
  • Care is available in all 50 states and Washington D.C.
  • 24/7/365 access with an average wait time of under 2 minutes—no appointment required.

Available to enrolled Banner|Aetna members and covered dependents age 1+* in an eligible plan.

Cost: Low-to-no-cost per visit*, depending on plan details.

*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: 98point6 by Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to 98point6 by Transcarent is not included in all plans.

*FOR LOW-TO-NO-COST WITH 98POINT6 BY TRANSCARENT: Members enrolled in a health savings account (HSA) or qualified high-deductible health plan (HDHP) must pay the applicable cost-share for virtual care visit until their deductible is met, after which services will be provided at no cost-share. All other health plan members pay $0 per virtual care visit regardless of whether their deductible has been met. Please refer to your plan documents for your applicable cost-share amounts.

*FOR 98POINT6 BY TRANSCARENT PRESCRIBING: 98point6 by Transcarent providers do not prescribe controlled substances (such as opioids), lifestyle medications (such as Viagra and Propecia) or weight loss medications (Wegovy or Ozempic). 98point6 by Transcarent and Transcarent Clinic clinicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna, and does not guarantee that a prescription will be written. Transcarent Clinic providers will not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Clinicians reserve the right to deny care for potential misuse of services

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.