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Learn more about your Banner|Aetna plan

Have questions about paying your bill or using your member resources? You’re in the right place.

 

Important message for our members

Learn more about your 2026 plan options

 

 

Keep your plan going!

Easy ways to pay your monthly bill

Online

Set up auto-pay so you never miss a payment. Or stop back every month to pay your bill with your credit card or debit card. 

Log in to set up auto-pay

Make a one-time payment

In person

Visit any CVS Pharmacy® store location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill. 

Find a CVS® store

Phone

Call us at 1-844-365-7374 (TTY: 711) and press “1.” Have your credit or debit card handy. 

Mail

Send a check to the address on your monthly bill. Remember to include your payment coupon. 

What happens if I miss a payment? 

Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a life change that qualifies you for a Special Enrollment Period.)

Tap into all your plan tools and resources

Reasons to get the Aetna Health℠ app

  • Find providers in your network
  • Search walk-in clinics and urgent care
  • Talk to a doctor anytime by text
  • Order prescription medicine by mail
  • Pull up your ID card whenever you need it
  • Estimate costs before you get care
  • Get provider ratings and reviews
  • Check coverage details for your plan
  • See what your care costs and how much your plan covers
  • Search covered drugs and costs
  • Learn about the specific value-add programs and discounts included in your plan

Healthier happens together®

Are your benefits keeping up with you?  

As your life changes, it may be time to check in on your health plan to make sure it works for you. We’ll figure it out together.

Let's check in on your benefits

Questions? We're here to help.

First, log in to your member portal to check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions. 

Our dedicated representatives are here to answer all your questions.  Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time. 

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.