Four easy ways to pay your monthly bill
Online
Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.
In person
Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.
Phone
Call us at 1-844-365-7374 (TTY: 711) and press “1”. Have your credit or debit card handy.
Send a check to the address on your monthly bill. Remember to include your payment coupon.
What happens if I miss a payment?
Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)
Tap in to all your plan tools and resources
Reasons to get Banner|Aetna's HealthSM app
- Find providers in your network
- Search walk-in clinics and urgent care.
- Talk to a doctor anytime by text.
- Order prescription medicine by mail.
- Pull up your ID card whenever you need it.
- Estimate costs before you get care.
- Get provider ratings and reviews.
- Check coverage details for your plan.
- See what your care costs and how much your plan covers.
- Search covered drugs and costs.
- Learn about the specific value-add programs and discounts included in your plan.
We’re here to help
Are your benefits keeping up with you?
As your life changes, it may be time to check in on your benefits. We’ll figure it out together.
Let’s see if it’s time to change your benefits
Talk with Member Services
Our dedicated representatives are here to answer all your questions. Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
