You get more with your Banner|Aetna plan
Your plan includes value, savings and a trusted network to make care easier for you. Have questions about paying your bill or using your member resources? You’re in the right place.
Keep your plan going!
Easy ways to pay your monthly bill
Online
Set up auto-pay so you never miss a payment. Or stop back every month to pay your bill with your credit card or debit card.
In person
Visit any CVS Pharmacy® store location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.
Phone
Call us at 1-844-365-7374 (TTY: 711) and press “1.” Have your credit or debit card handy.
Send a check to the address on your monthly bill. Remember to include your payment coupon.
What happens if I miss a payment?
Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a life change that qualifies you for a Special Enrollment Period.)
Tap into all your plan tools and resources
Reasons to get the Aetna Health℠ app
- Find providers in your network
- Search walk-in clinics and urgent care
- Talk to a doctor anytime by text
- Order prescription medicine by mail
- Pull up your ID card whenever you need it
- Estimate costs before you get care
- Get provider ratings and reviews
- Check coverage details for your plan
- See what your care costs and how much your plan covers
- Search covered drugs and costs
- Learn about the specific value-add programs and discounts included in your plan
Healthier happens together®
Are your benefits keeping up with you?
As your life changes, it may be time to check in on your health plan to make sure it works for you. We’ll figure it out together.
Questions? We're here to help.
First, log in to your member portal to check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions.
Our dedicated representatives are here to answer all your questions. Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
Language services can be provided by calling the number on your member ID card. For additional language assistance: