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Get more out of your Banner|Aetna plan

Questions about paying your bill, renewing your ACA plan or accessing tools and resources? Find the answers here.

Leave your plan renewal to us!

Your health plan ends on December 31. We’re automatically enrolling you in a similar plan, so you stay covered in 2023. 

See how it works

Four easy ways to pay your monthly bill

Online

Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.

Pay your bill

In person

Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.

Find a CVS store

Phone

Call us at 1-844-365-7374 (TTY: 711) and press “1”. Have your credit or debit card handy. 

Mail

Send a check to the address on your monthly bill. Remember to include your payment coupon. 

What happens if I miss a payment? 

Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)

Tap in to all your plan tools and resources

Reasons to get Banner|Aetna's HealthSM app

  1. Find providers in your network
  2. Search walk-in clinics and urgent care.
  3. Talk to a doctor anytime by text.
  4. Order prescription medicine by mail.
  5. Pull up your ID card whenever you need it.
  1. Estimate costs before you get care. 
  2. Get provider ratings and reviews.
  3. Check coverage details for your plan.  
  4. See what your care costs and how much your plan covers. 
  5. Search covered drugs and costs.
  6. Learn about the specific value-add programs and discounts included in your plan.

We’re here to help

Are your benefits keeping up with you? 

As your life changes, it may be time to check in on your benefits. We’ll figure it out together. 

Let’s see if it’s time to change your benefits

Talk with Member Services 

Our dedicated representatives are here to answer all your questions.  Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.  

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna.  Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Access to the 98point6 application is included in all Banner|Aetna ACA individual & family plans. 98point6 is not available in all Banner|Aetna plans offered through employers. 98point6 is a registered trademark of 98point6 inc.

This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…