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Get more from your Banner|Aetna plan

Four easy ways to pay your bill


Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.

Log in to set up auto-pay

Make a one-time payment

In person

Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill*.

Find a CVS store


Call us at 1-844-365-7374 (TTY: 711) and press “1”. Have your credit or debit card handy. 


Send a check to the address on your monthly bill. Remember to include your payment coupon. 

What happens if I miss a payment? 

Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a life change that qualifies you for a Special Enrollment Period.)

Tap in to all your plan tools and resources

Reasons to get Banner|Aetna's HealthSM app

  1. Find providers in your network
  2. Search walk-in clinics and urgent care.
  3. Talk to a doctor anytime by text.
  4. Order prescription medicine by mail.
  5. Pull up your ID card whenever you need it.
  6. Estimate costs before you get care. 
  7. Get provider ratings and reviews.
  8. Check coverage details for your plan.  
  9. See what your care costs and how much your plan covers. 
  10. Search covered drugs and costs.
  11. Learn about the specific value-add programs and discounts included in your plan.

Healthier happens togetherTM

Are your benefits keeping up with you?  

As your life changes, it may be time to check in on your health plan to make sure it works for you. We’ll figure it out together

Let's check in on your benefits

Health events in your local community 

We're excited to join you in your community. Stop by for free health checkups, giveaways and fun activities.

Find upcoming events

Many MinuteClinic® services for $0 cost*  

Bug bites, infections, chronic condition support and more. Count on MinuteClinic for quality care that fits your schedule.  

Explore $0 MinuteClinic services

Questions? We're here to help.

First, log in to your member portal to check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions. 

Our dedicated representatives are here to answer all your questions.  Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time. 

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

Banner Aetna Partnership Logo Banner Aetna Partnership Logo

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

98point6® is a registered trademark of 98point6 Inc. Access to 98point6® is not included in all plans. 98point6 is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan.

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.

Language Assistance Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…