We’re here for your 2025 plan questions
Need help? We’re here for you. You still have tools to manage your claims. You can check your medical history online, and export it when you need to.
Important message about 2026 health coverage
Banner | Aetna no longer offers individual and family plans on the health insurance marketplace under the Affordable Care Act (ACA). You should have enrolled in a new 2026 with a different insurance company.
Go to healthcare.gov or to your state exchange website to learn more and get coverage.
Transition of Care
Now that you have chosen a new plan, make sure your care continues without disruption. If your provider isn’t in-network and you’re pregnant, are being actively treated for a chronic condition, or if you’re recovering from a major surgery or illness, you may be able to request a transition of care while you find a new provider that fits your needs. Contact your new insurance plan for details.
Many ways to pay your bill
Have an unpaid 2025 bill? Pay your remaining premium balance now to ensure all your 2025 claims are paid without delay.*
In person
Visit any CVS Pharmacy® store location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.
Phone
Call us at 1-844-365-7374 (TTY: 711) and press “1.” Have your credit or debit card handy.
Send a check to the address on your monthly bill. Remember to include your payment coupon.
FAQs about transitioning to a new insurance provider
Notes
Questions? We're here to help.
First, log in to your member portal to check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions.
Our dedicated representatives are here to answer all your questions. Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.
You can call 1-844-365-7374 to speak to someone about your health care coverage.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
Language services can be provided by calling the number on your member ID card. For additional language assistance: