Skip to main content

Banner|Aetna Fundamentals

#1 NEVER FORGET WHY WE ARE HERE

Fix health care. The current path is unsustainable. Be courageous and  drive the change health care needs.

#2 “BRING IT” EVERY DAY

Demonstrate a passion for what we do.

#3 FIND A WAY

Take personal responsibility for making things happen.

#4 KEEP THINGS FUN

While our passion for excellence is real, keep perspective. Laugh and make others laugh – every day.

#5 DO THE RIGHT THING, ALWAYS

Demonstrate an unwavering commitment to doing the right thing in  every action and in every decision, especially when  no one’s looking.

#6 DELIVER RESULTS

While effort is important, our customers and owners expect results.  Follow-up on everything and take responsibility to ensure that tasks get  completed.

#7 DISRUPT THE STATUS QUO

Regularly reevaluate every aspect of our work to find ways to improve.  Rethink and challenge processes that don’t deliver. Don’t  be satisfied with the status quo.

#8 DRIVE INNOVATION

Innovation, improvement, and success don’t  come from playing it safe. They come from a thoughtful and intentional  willingness to try the unconventional.

#9 CREATE & EMBRACE CHANGE

We are a company created to change health care and are excited by the possibilities that innovation, change, and growth  bring.

#10 DELIVER LEGENDARY SERVICE

It’s all about the experience. Make every interaction  stand out for its helpfulness. Create the “WOW” factor that turns  customers into fans. 

#11 DEMONSTRATE EMPATHY

Show compassion. Understand others’ worlds. Know their challenges  and frustrations. See the world from their perspective.

#12 MAKE AN IMPACT IN OUR COMMUNITY

Be an active part of the community. Every little bit matters. We can and do make a difference.

#13 HONOR COMMITMENTS

Do what we say we’re going to do, when we say we’re going to do  it. 

#14 PRACTICE COLLABORATIVE  PROBLEM SOLVING

Demonstrate a relentless solution focus and learn from every experience. Apply that learning and share with others.

#15 ASSUME POSITIVE INTENT

We always work from the assumption that people are good, fair, and honest,  and that the intent behind their actions is positive. We set aside our own judgments and preconceived notions.

#16 BE PROACTIVE

Solve problems before they happen by thinking strategically, antic-  ipating future issues, planning for contingencies, and addressing them  in advance. 

#17 LISTEN GENEROUSLY

Give others our undivided  attention. Suspend judgments and be curious  to know more. Above all, listen to  understand.

#18 SAY WHAT YOU MEAN  AND MEAN WHAT YOU SAY

Speak honestly in a way that helps to make progress. Say what you  mean, ask questions, share your ideas, and be willing to raise issues that  may cause conflict when it’s necessary for our company’s success. Be  courageous enough to say what needs to be said. 

#19 SET AND ASK FOR CLEAR EXPECTATIONS

Create clarity and avoid misunderstandings by discussing expectations  upfront. 

#20 MAKE QUALITY PERSONAL

Demonstrate a passion for excellence and take pride in the quality of  everything we touch and everything we do. Have a healthy disdain for  mediocrity. 

#21 SIMPLIFY AND WORK SMART!

Find ways to make working with us easier. Streamline our processes and simplify everything.

#22 INVEST IN YOURSELF

Take care of yourself at home and at the office. Eat well, exercise, and  get adequate sleep. Support each other in making healthy choices. 

#23 FOSTER HEALTHY RELATIONSHIPS

Get to know our customers, partners, and co-workers on a more personal  level. Treat everyone with the dignity and respect they deserve. Talk more  and e-mail less.

#24 BE CURIOUS

In the search for the best solutions, challenge and question what we  don’t understand. Be curious,  ask thoughtful questions, and listen intently to the answers. Dig deeper  to go beyond the expected. Ask the extra question.

#25 MAKE INFORMED DECISIONS

Make good decisions by relying on facts and data, rather than  solely on opinions or emotions. Be objective. 

#26 TREASURE, PROTECT, AND  PROMOTE OUR REPUTATION

Have a passion for our cause! We’re all responsible for, and benefit from,  the Banner|Aetna image and reputation. Be a proud brand ambassador for  Banner|Aetna.

#27 BE PASSIONATE ABOUT RESPONSE TIME

Work with a sense of urgency. Respond to questions and concerns  quickly, whether it’s in person, on the phone, or by e-mail. 

#28 FOCUS ON YOUR CUSTOMER

In all situations, do what’s best for our customers. Put their needs ahead of our own.

#29 CELEBRATE SUCCESS

Celebrate the many successes we have. Recognize people doing things  right rather than pointing out when they do things wrong.

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna.

Access to the 98point6 application is not included in all plans. 98point6 is a registered trademark of 98point6 Inc.

This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Request a Quote
Continue >

Link 1

Link 2

Link 3

You are now leaving the Banner|Aetna website.

Links to outside sites are provided for your convenience only. Banner and Aetna and its affiliates are not responsible for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Cancel Continue

You are now being redirected to www.bannerhealthnetwork.com.

Banner|Aetna is the brand name used for products and services provided by Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. Health benefits and health insurance plans are offered and/or underwritten by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Each insurer has sole financial responsibility for its own products.  Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. are affiliates of Banner Health and, of Aetna Life Insurance Company and its affiliates (Aetna). Banner Health provides certain management services to Banner|Aetna.

Cancel Continue

Notice

Beginning 7/23/19 the Banner|Aetna member portal will be changing to the new Aetna Health portal.  This system transition will not affect any member or plan information and can still be accessed through the member portal "Log In" button on banneraetna.com. This system transition is part of our ongoing goal to better serve our members and improve their experience.

Cancel Continue