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For you

We’re Banner l Aetna. And we’re working together to make health care affordable, local and focused on you.

Connecting with a doctor is as simple as opening an app and sending a text

Banner|Aetna offers access to a truly unique virtual, on-demand care service delivered to your mobile device via secure text-based messaging. Welcome to one-of-a-kind care anytime, anywhere. Through 98point6, U.S.-based, board-certified doctors:

  • Provide care for hundreds of primary care conditions
  • Diagnose and provide treatment plans
  • Discuss your health care concerns
  • Order prescriptions or lab work, as appropriate
  • If necessary, refer to specialists and resources in the Banner|Aetna network

All for no additional cost to members (or a low fee for HSA members)!

Learn more about virtual care

Get the most from your plan with easy-to-use digital tools

With a BannerIAetna plan, you can also access additional digital tools that help you manage your care and make the most out of your benefits anytime, anywhere at no extra cost to you.

Talk to a nurse anytime with Nurse On-Call

Talk to a nurse when you have questions about your health or need help managing chronic conditions.

Manage your plan easily with the Aetna Health app

It’s easy to manage claims, compare doctors, schedule appointments and more with our easy-to-use app.

Apple app store download

Google Play store download

Health care that fits your needs

BannerlAetna is transforming health care in Arizona. We’re creating a new system to help you get the right care through:

  • Easier access to doctors and care
  • Simpler ways to talk directly with your doctors
  • Accessible tools to track your health care progress
  • A dedicated customer service team

And choosing a primary care doctor to lead your care team will help give you the personal care you need to reach your health goals. This can also help lower your costs and keep you healthy.

Get answers to your questions — in one call

Our integrated customer service team is dedicated to your needs. They’ll answer all of your insurance and administrative-related questions. And they’ll also connect you to the Nurse On-Call.

Our nurses can give you advice for care at home, or help you decide if you should get urgent or emergency care. Nurse On-Call staff can also help you find nearby urgent care or emergency care facilities. They’ll also check in on you to be sure you’re recovering well. And we'll keep your primary care doctor up-to-date on your health and care recommendations.

If you have any questions or need to talk to a Nurse On-Call, just call the number on the back of your ID card. The nurses are available 24/7.

Feel your best

If you haven’t been feeling like yourself lately, we can help.
Find help for emotional and mental health conditions.

Find your doctor

Are you looking for a doctor or facility in the Banner|Aetna network?
Find a doctor

Local networks. Local doctors. Personal care.

With a BannerlAetna plan, you’ll have access to local doctors and local specialists. So you can get the care you need close to home.

Member tools and resources

 

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

On-Demand Virtual Care with 98point6 by Transcarent

Banner|Aetna offers access to 98point6 by Transcarent, a virtual care solution that enables members to connect to care anytime, anywhere via secure in-app messaging.

Treatment is provided by a U.S.-based care team, including board-certified doctors, who can diagnose and treat over 1,000 conditions, outline care options, prescribe* medication, and order labs or imaging when appropriate—all through the convenience of a mobile app.

Key Features:

  • Audio, video, and Spanish translation support available as needed
  • Access to care plans and lab results directly within the app
  • Referrals to in-network resources and specialists
  • Care is available in all 50 states and Washington D.C.
  • 24/7/365 access with an average wait time of under 2 minutes—no appointment required.

Available to enrolled Banner|Aetna members and covered dependents age 1+* in an eligible plan.

Cost: Low-to-no-cost per visit*, depending on plan details.

*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: 98point6 by Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to 98point6 by Transcarent is not included in all plans.

*FOR LOW-TO-NO-COST WITH 98POINT6 BY TRANSCARENT: Members enrolled in a health savings account (HSA) or qualified high-deductible health plan (HDHP) must pay the applicable cost-share for virtual care visit until their deductible is met, after which services will be provided at no cost-share. All other health plan members pay $0 per virtual care visit regardless of whether their deductible has been met. Please refer to your plan documents for your applicable cost-share amounts.

*FOR 98POINT6 BY TRANSCARENT PRESCRIBING: 98point6 by Transcarent providers do not prescribe controlled substances (such as opioids), lifestyle medications (such as Viagra and Propecia) or weight loss medications (Wegovy or Ozempic). 98point6 by Transcarent and Transcarent Clinic clinicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna, and does not guarantee that a prescription will be written. Transcarent Clinic providers will not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Clinicians reserve the right to deny care for potential misuse of services

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.