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For you

We’re Banner l Aetna. And we’re working together to make health care affordable, local and focused on you.

Connecting with a doctor is as simple as opening an app and sending a text

Banner|Aetna offers access to a truly unique virtual, on-demand care service delivered to your mobile device via secure text-based messaging. Welcome to one-of-a-kind care anytime, anywhere. Through 98point6, U.S.-based, board-certified doctors:

  • Provide care for hundreds of primary care conditions
  • Diagnose and provide treatment plans
  • Discuss your health care concerns
  • Order prescriptions or lab work, as appropriate
  • If necessary, refer to specialists and resources in the Banner|Aetna network

All for no additional cost to members (or a low fee for HSA members)!

Learn more about virtual care

Get the most from your plan with easy-to-use digital tools

With a BannerIAetna plan, you can also access additional digital tools that help you manage your care and make the most out of your benefits anytime, anywhere at no extra cost to you.

Talk to a nurse anytime with Banner Nurse On-Call

Talk to a nurse when you have questions about your health or need help managing chronic conditions.

Earn rewards with the Attain by Aetna® wellness app

You can stay motivated to achieve your health goals and earn rewards for healthy actions with the Attain by Aetna® app. Just download the app on an Apple Watch® to get started.

Manage your plan easily with the Aetna Health app

It’s easy to manage claims, compare doctors, schedule appointments and more with our easy-to-use app.

Apple app store download

Google Play store download

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Health care that fits your needs

BannerlAetna is transforming health care in Arizona. We’re creating a new system to help you get the right care through:

  • Easier access to doctors and care
  • Simpler ways to talk directly with your doctors
  • Accessible tools to track your health care progress
  • A dedicated customer service team

And choosing a primary care doctor to lead your care team will help give you the personal care you need to reach your health goals. This can also help lower your costs and keep you healthy.

Get answers to your questions — in one call

Our integrated customer service team is dedicated to your needs. They’ll answer all of your insurance and administrative-related questions. And they’ll also connect you to the Banner Nurse On-Call.

Our nurses can give you advice for care at home, or help you decide if you should get urgent or emergency care. Banner Nurse On-Call staff can also help you find nearby urgent care or emergency care facilities. They’ll also check in on you to be sure you’re recovering well. And we'll keep your primary care doctor up-to-date on your health and care recommendations.

If you have any questions or need to talk to a Banner Nurse On-Call, just call the number on the back of your ID card. The nurses are available 24/7.

Feel your best

If you haven’t been feeling like yourself lately, we can help.
Find help for emotional and mental health conditions.

Find your doctor

Are you looking for a doctor or facility in the Banner|Aetna network?
Find a doctor

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Local networks. Local doctors. Personal care.

With a BannerlAetna plan, you’ll have access to local doctors and local specialists. So you can get the care you need close to home.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna.  Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Access to the 98point6 application is included in all Banner|Aetna ACA individual & family plans. 98point6 is not available in all Banner|Aetna plans offered through employers. 98point6 is a registered trademark of 98point6 inc.

This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…