For you
We’re Banner l Aetna. And we’re working together to make health care affordable, local and focused on you.
Connecting with a doctor is as simple as opening an app and sending a message
Banner|Aetna gives you access to 98point6 by Transcarent—an on-demand, virtual care service available anytime, anywhere through secure in-app messaging. U.S.-based, board-certified doctors and care teams are ready to:
- Diagnose and treat over 1,000 conditions
- Answer your health questions and outline care options
- Prescribe* medications and order labs or imaging
- Refer you to in-network specialists and resources
- Provide care in English or with Spanish translation support
All through the convenience of an app—with low-to-no-cost per visit for eligible members and covered dependents (age 1+).
No appointments. No waiting rooms. Just care—24/7/365.
Download the app and register in minutes to start your visit. Average wait time is under 2 minutes.
*Care is available in all 50 states and Washington D.C.
*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: 98point6 by Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to 98point6 by Transcarent is not included in all plans.
*FOR LOW-TO-NO-COST WITH 98POINT6 BY TRANSCARENT: Members enrolled in a health savings account (HSA) or qualified high-deductible health plan (HDHP) must pay the applicable cost-share for virtual care visit until their deductible is met, after which services will be provided at no cost-share. All other health plan members pay $0 per virtual care visit regardless of whether their deductible has been met. Please refer to your plan documents for your applicable cost-share amounts.
98point6 by Transcarent and Transcarent Clinic clinicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna, and does not guarantee that a prescription will be written. Transcarent Clinic providers will not prescribe DEA -controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Clinicians reserve the right to deny care for potential misuse of services.
Get the most from your plan with easy-to-use digital tools
With a BannerIAetna plan, you can also access additional digital tools that help you manage your care and make the most out of your benefits anytime, anywhere at no extra cost to you.
Talk to a nurse anytime with Nurse On-Call
Talk to a nurse when you have questions about your health or need help managing chronic conditions.
Manage your plan easily with the Aetna Health app
It’s easy to manage claims, compare doctors, schedule appointments and more with our easy-to-use app.
Health care that fits your needs
BannerlAetna is transforming health care in Arizona. We’re creating a new system to help you get the right care through:
- Easier access to doctors and care
- Simpler ways to talk directly with your doctors
- Accessible tools to track your health care progress
- A dedicated customer service team
And choosing a primary care doctor to lead your care team will help give you the personal care you need to reach your health goals. This can also help lower your costs and keep you healthy.
Get answers to your questions — in one call
Our integrated customer service team is dedicated to your needs. They’ll answer all of your insurance and administrative-related questions. And they’ll also connect you to the Nurse On-Call.
Our nurses can give you advice for care at home, or help you decide if you should get urgent or emergency care. Nurse On-Call staff can also help you find nearby urgent care or emergency care facilities. They’ll also check in on you to be sure you’re recovering well. And we'll keep your primary care doctor up-to-date on your health and care recommendations.
If you have any questions or need to talk to a Nurse On-Call, just call the number on the back of your ID card. The nurses are available 24/7.
Feel your best
If you haven’t been feeling like yourself lately, we can help.
Find help for emotional and mental health conditions.
Find your doctor
Are you looking for a doctor or facility in the Banner|Aetna network?
Find a doctor
Local networks. Local doctors. Personal care.
With a BannerlAetna plan, you’ll have access to local doctors and local specialists. So you can get the care you need close to home.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
Language services can be provided by calling the number on your member ID card. For additional language assistance: