For you
We’re Banner l Aetna. And we’re working together to make health care affordable, local and focused on you.
$0 Virtual Care Visits with Transcarent*
Need care? Help is just a few taps away. Connect to care virtually via secure in-app messaging. You can get treatment from a U.S.-based care team, including board-certified doctors. They can answer questions, diagnose and treat 1000+ conditions, outline care options, prescribe medication, and order labs or imaging, if needed, all through the convenience of an app.
- Chat with a provider 24/7
- Audio and video support available
- Referrals to in-network specialists and resources
- View care plans and past lab results in the app
- Care is available in all 50 states and Washington, D.C.
No appointments. No waiting rooms. Just care—24/7/365.
Download the Transcarent app and activate your account in minutes to get started.
*FOR $0 VIRTUAL CARE FROM TRANSCARENT: All Banner|Aetna members and covered dependents age 1-17 enrolled in eligible plans, including those enrolled in High-Deductible Health Plans (HDHPs), will have $0 cost-share for virtual care visits through Transcarent.
*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to Transcarent is not included in all plans.
Get the most from your plan with easy-to-use digital tools
With a BannerIAetna plan, you can also access additional digital tools that help you manage your care and make the most out of your benefits anytime, anywhere at no extra cost to you.
Talk to a nurse anytime with Nurse On-Call
Talk to a nurse when you have questions about your health or need help managing chronic conditions.
Manage your plan easily with the Aetna Health app
It’s easy to manage claims, compare doctors, schedule appointments and more with our easy-to-use app.
Health care that fits your needs
BannerlAetna is transforming health care in Arizona. We’re creating a new system to help you get the right care through:
- Easier access to doctors and care
- Simpler ways to talk directly with your doctors
- Accessible tools to track your health care progress
- A dedicated customer service team
And choosing a primary care doctor to lead your care team will help give you the personal care you need to reach your health goals. This can also help lower your costs and keep you healthy.
Get answers to your questions — in one call
Our integrated customer service team is dedicated to your needs. They’ll answer all of your insurance and administrative-related questions. And they’ll also connect you to the Nurse On-Call.
Our nurses can give you advice for care at home, or help you decide if you should get urgent or emergency care. Nurse On-Call staff can also help you find nearby urgent care or emergency care facilities. They’ll also check in on you to be sure you’re recovering well. And we'll keep your primary care doctor up-to-date on your health and care recommendations.
If you have any questions or need to talk to a Nurse On-Call, just call the number on the back of your ID card. The nurses are available 24/7.
Feel your best
If you haven’t been feeling like yourself lately, we can help.
Find help for emotional and mental health conditions.
Find your doctor
Are you looking for a doctor or facility in the Banner|Aetna network?
Find a doctor
Local networks. Local doctors. Personal care.
With a BannerlAetna plan, you’ll have access to local doctors and local specialists. So you can get the care you need close to home.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
Language services can be provided by calling the number on your member ID card. For additional language assistance: