Members | Banner Aetna

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Transcript: Banner|Aetna was created to provide members with easier access to care.

One of the main ways that we do that is a virtual care solution powered by 98point6. This is a text-based app that we use. So, a member can download the app, fill out their medical history, and they'll be seen in a very quick turnaround time.

They can prescribe medication, you can actually get lab work pulled as well, and they always triage to an in-network lab.

They have board-certified physicians all over the U.S. It's a $0 copay or if you're on a high deductible health plan, it's $5.

The way that our members find in-network providers, they can go on banneraetna.com and there is a button at the top that says find a doctor, but it's not just for finding doctors. They will also be able to find pharmacists, they'll be able to find CVS HealthHUB locations, and MinuteClinic locations.

With these HealthHUBs, there is always a dedicated concierge desk, so a member can walk into these CVS locations and they can be walked through whatever they need.

They can make appointments specifically for mental health.

They take walk-ins or you can do it virtually from your member portal, or you can go on the MinuteClinic CVS website to do that, as well.

Connecting with a doctor is as simple as opening an app and sending a text

Banner|Aetna offers access to a truly unique virtual, on-demand care service delivered to your mobile device via secure text-based messaging. Welcome to one-of-a-kind care anytime, anywhere. Through 98point6, U.S.-based, board-certified doctors:

Provide care for hundreds of primary care conditions
Diagnose and provide treatment plans
Discuss your health care concerns
Order prescriptions or lab work, as appropriate
If necessary, refer to specialists and resources in the Banner|Aetna network

All for no additional cost to members (or a low fee for HSA members)!

Learn more about virtual care

Transcript: We're very focused in on trying to find ways to improve that member experience, whether it's making it easier to set up an appointment, improve ways to onboard our members, more streamlined administration between the health system and the insurance company. So, we make it an easier process for our members.

It says Banner|Aetna on your ID card and if you use a Banner asset or if you use an Aetna asset, they both have accountability for it.

Banner provides to the collaboration a number of different services. So, for example, the NurseNow call line. Our nurses run that 24/7 to make sure that we get people to the right level of care.

The Multi-Disciplinary Care Team, case management, prior authorization, many of those things are all run through the delivery system.

We are also using Banner specialty pharmacy services. So that's Arizona based. They deliver three times a day. They know how to handle the different weather issues here in Arizona.

Aetna provides the vast majority of our underlying insurance operation, from supporting our underwriting and actuarial work to paying the claims and answering the phones.

CVS recently bought Aetna and it brought a new player into the mix in our joint venture. We have over 35 HealthHUBs now in Arizona to provide more opportunities to engage our members in their health care.

If people use the MinuteClinics and they need a higher level of care, instead of making the patient go find that next level of care on their own, we made a process to refer that into Banner.

We are constantly looking for new ways to improve the processes for our members and make health care easier for them.

Get the most from your plan with easy-to-use digital tools

With a BannerIAetna plan, you can also access additional digital tools that help you manage your care and make the most out of your benefits anytime, anywhere at no extra cost to you.

Talk to a nurse anytime with Banner Nurse On-Call

Talk to a nurse when you have questions about your health or need help managing chronic conditions.

Earn rewards with the Attain by Aetna^® wellness app

You can stay motivated to achieve your health goals and earn rewards for healthy actions with the Attain by Aetna^® app. Just download the app on an Apple Watch^® to get started.

Manage your plan easily with the Aetna Health app

It’s easy to manage claims, compare doctors, schedule appointments and more with our easy-to-use app.

Apple app store download

Google Play store download

Health care that fits your needs

BannerlAetna is transforming health care in Arizona. We’re creating a new system to help you get the right care through:

Easier access to doctors and care
Simpler ways to talk directly with your doctors
Accessible tools to track your health care progress
A dedicated customer service team

And choosing a primary care doctor to lead your care team will help give you the personal care you need to reach your health goals. This can also help lower your costs and keep you healthy.

Get answers to your questions — in one call

Our integrated customer service team is dedicated to your needs. They’ll answer all of your insurance and administrative-related questions. And they’ll also connect you to the Banner Nurse On-Call.

Our nurses can give you advice for care at home, or help you decide if you should get urgent or emergency care. Banner Nurse On-Call staff can also help you find nearby urgent care or emergency care facilities. They’ll also check in on you to be sure you’re recovering well. And we'll keep your primary care doctor up-to-date on your health and care recommendations.

If you have any questions or need to talk to a Banner Nurse On-Call, just call the number on the back of your ID card. The nurses are available 24/7.

Feel your best

If you haven’t been feeling like yourself lately, we can help.
Find help for emotional and mental health conditions.

Find your doctor

Are you looking for a doctor or facility in the Banner|Aetna network?
Find a doctor

Local networks. Local doctors. Personal care.

With a BannerlAetna plan, you’ll have access to local doctors and local specialists. So you can get the care you need close to home.

Member tools and resources

To learn more about BannerlAetna and for additional resources, visit our resources page.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

For you