Service & Cost Overview for Members

Banner|Aetna.

Health care that’s built around you.

Banner|Aetna is transforming health care in Arizona, creating a revolutionary organization to fit your needs.

Integrated customer service.

With Banner|Aetna, you don’t have to wait to ask questions.

With a single toll-free call, you can get answers to both your insurance and health questions.

Single call resolution.

We’ve empowered our customer service team to be decision makers and problem solvers so that they can resolve issues in a single call. Representatives have real-time access to specialists who can help them resolve your question on the spot. Sometimes, they can even rework your claim and authorize payment.

We also give you tools to help you manage your own health.

www.banneraetna.com, our website is filled with tons of resources and information to support you on your journey to health. It’s your online home for everything Banner|Aetna.

Member portal. You can go directly from our home page to our portal. It’s the front door into our services that gives you both insurance and personal health info in one place. It’s a single, secure source for all your health information.

And our new portal lets you view claims, keep an eye on medical expenses, deductibles and check Health Savings Account balances.

Medical cost estimator.

Our medical cost estimator tool can help you find out what you’re likely to pay for common office visits and procedures BEFORE you go.

When you’re a Banner|Aetna member, we want to help you get the care you need, when you need it.

Personalized neighborhood care from a team of professionals working together to keep you well.

Banner|Aetna is the brand name used for products and services provided by Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. Health benefits and health insurance plans are offered and/or underwritten by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Each insurer has sole financial responsibility for its own products. Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. are affiliates of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Banner|Aetna.

©2017 Banner Health, Aetna Health Insurance Company and Aetna Health Plan Inc.