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What Sets Us Apart

Our Commitment to You

An entirely different health plan offered by a new kind of partnership

Banner l Aetna strives to make the health care experience more convenient through:

  • An integrated member portal that has both insurance and medical information
  • A neighborhood care model that makes getting access to care easier
  • Better customer service so you can get answers quickly
  • Simplifying employer administrative tasks and the decision-making process for employees

Our new company will succeed because each partner is equally invested and contributes what it does best:

  • Aetna will provide plan support (i.e., claims payments, billing and collections). They’ll also offer data, health care analytics and care management services to Banner to help find and manage their patient population.
  • Banner will provide clinical care through its integrated delivery system to help improve efficiencies and health outcomes. They’ll also offer care management oversight.

Together, Banner l Aetna will offer the best of both worlds: member and patient services combined to provide one cost-effective, integrated insurance and care management solution.

Our Vision

A future vision of proactive, progressive care

Banner and Aetna are both accountable to employers, consumers and each other to raise health care quality while lowering costs. Our goal is to work together to offer access to high-quality care. We strive to make health care more efficient so we can pass savings along to members and employers.

Through a clinically integrated network, we’ll offer lower cost options for employers and members. The partnership also allows the payer and provider to get rid of wasteful costs.

We’ll work to connect our team, share data and invest in resources to make sure our members stay as healthy and happy as possible.

Our new company will feature Banner’s high-quality, clinically integrated network of doctors, health centers, clinics and hospitals. They’ll work together to offer leading clinical services.

Care management services will promote connected care across the network, especially for those with acute and chronic diseases. And physicians will collaborate with each other and the clinical team to assure patient satisfaction and improved health outcomes.

We’re not only thinking about the “here and now”. We’re also looking into the future. We’re working hard to deliver the kind of value that makes a meaningful difference in the lives of our members.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

On-Demand Virtual Care with 98point6 by Transcarent

Banner|Aetna offers access to 98point6 by Transcarent, a virtual care solution that enables members to connect to care anytime, anywhere via secure in-app messaging.

Treatment is provided by a U.S.-based care team, including board-certified doctors, who can diagnose and treat over 1,000 conditions, outline care options, prescribe* medication, and order labs or imaging when appropriate—all through the convenience of a mobile app.

Key Features:

  • Audio, video, and Spanish translation support available as needed
  • Access to care plans and lab results directly within the app
  • Referrals to in-network resources and specialists
  • Care is available in all 50 states and Washington D.C.
  • 24/7/365 access with an average wait time of under 2 minutes—no appointment required.

Available to enrolled Banner|Aetna members and covered dependents age 1+* in an eligible plan.

Cost: Low-to-no-cost per visit*, depending on plan details.

*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: 98point6 by Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to 98point6 by Transcarent is not included in all plans.

*FOR LOW-TO-NO-COST WITH 98POINT6 BY TRANSCARENT: Members enrolled in a health savings account (HSA) or qualified high-deductible health plan (HDHP) must pay the applicable cost-share for virtual care visit until their deductible is met, after which services will be provided at no cost-share. All other health plan members pay $0 per virtual care visit regardless of whether their deductible has been met. Please refer to your plan documents for your applicable cost-share amounts.

*FOR 98POINT6 BY TRANSCARENT PRESCRIBING: 98point6 by Transcarent providers do not prescribe controlled substances (such as opioids), lifestyle medications (such as Viagra and Propecia) or weight loss medications (Wegovy or Ozempic). 98point6 by Transcarent and Transcarent Clinic clinicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna, and does not guarantee that a prescription will be written. Transcarent Clinic providers will not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Clinicians reserve the right to deny care for potential misuse of services

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.