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Information In Other Languages

Plans that are currently available effective on or after January 1, 2018 are underwritten by Banner Health and Aetna Health Insurance Company.

Access for deaf and hearing impaired individuals available at TTY: 711

English

For language assistance in English call 866.353.9802 at no cost.

العربية - Arabic

للمساعدة في (اللغة العربية)، الرجاء الاتصال على الرقم المجاني 866.353.9802.

中文 - Chinese

欲取得繁體中文語言協助，請撥打 866.353.9802，無需付費。

Français - French

Pour une assistance linguistique en français appeler le 866.353.9802 sans frais.

Kreyòl Ayisyen - French Creole

Pou jwenn asistans nan lang Kreyòl Ayisyen, rele nimewo 866.353.9802 

Deutsch - German

Benötigen Sie Hilfe oder Informationen in deutscher Sprache? Rufen Sie uns kostenlos unter der Nummer 866.353.9802 an.

ગુજરાતી – Gujarati

ગુજરાતીમાં ભાષામાં સહાય માટે કોઈ પણ ખર્ચ વગર 866.353.9802 પર કૉલ કરો.

हिंदी - Hindi

हिन्दी में भाषा सहायता के लिए, 866.353.9802 पर मुफ्त कॉल करें।.

Italiano - Italian

Per ricevere assistenza linguistica in italiano, può chiamare gratuitamente 866.353.9802

日本語 – Japanese

日本語で援助をご希望の方は、866.353.9802 まで無料でお電話ください。

한국어 - Korean

한국어로 언어 지원을 받고 싶으시면 무료 통화번호인 866.353.9802 번으로 전화해 주십시오.

ພາສາລາວ - Laotian

ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນການແປພາສາລາວ, ກະລຸນາໂທຫາ 866.353.9802 ໂດຍບໍ່ເສຍຄ່າໂທ.

Navajo - Navajo

T’áá ni nizaad k’ehjí bee níká a’doowoł doo bááh ílínígóó kojj’ hólne’ 866.353.9802

فارسی - Persian

برای راهنمایی به زبان فارسی با شماره 866.353.9802 بدون هیچ هزینه ای تماس بگیرید. انگلیسی.

Polski - Polish

Aby uzyskać pomoc w języku polskim, zadzwoń bezpłatnie pod numer 866.353.9802

Português - Portuguese

Para obter assistência linguística em português ligue para 866.353.9802

Pусский - Russian

Чтобы получить помощь русскоязычного переводчика, позвоните по бесплатному номеру 866.353.9802.

Serbo-Croatian - Serbo-Croatian

Za besplatne prevodilačke usluge pozovite 866.353.9802.

Español - Spanish

Para obtener asistencia lingüística en español, llame sin cargo al 866.353.9802.

Syriac-Assyrian 

ܐܸܢ ܣܢܝܼܩܵܐ ܝ̄ܬܘܼܢ ܥܲܠ ܚܸܠܡܲܬܹ̈ܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ، ܩܪܝܼܡܘܿܢ    

866.353.982

Tagalog - Tagalog

Para sa tulong sa wika na nasa Tagalog, tawagan ang 866.353.9802 nang walang bayad.

แบบไทย - Thai 

หากท่านต้องการเข้าถึงการบริการทางด้านภาษาโดยไม่มีค่าใช้จ่าย โปรดโทร 866.353.9802

اردو - Urdu

ُردو میں لسانی معاونت کے لیے 866.353.9802 پر مفت کال کریں۔.

Tiếng Việt - Vietnamese

Để được hỗ trợ ngôn ngữ bằng (ngôn ngữ), hãy gọi miễn phí đến số 866.353.9802.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

On-Demand Virtual Care with 98point6 by Transcarent

Banner|Aetna offers access to 98point6 by Transcarent, a virtual care solution that enables members to connect to care anytime, anywhere via secure in-app messaging.

Treatment is provided by a U.S.-based care team, including board-certified doctors, who can diagnose and treat over 1,000 conditions, outline care options, prescribe* medication, and order labs or imaging when appropriate—all through the convenience of a mobile app.

Key Features:

  • Audio, video, and Spanish translation support available as needed
  • Access to care plans and lab results directly within the app
  • Referrals to in-network resources and specialists
  • Care is available in all 50 states and Washington D.C.
  • 24/7/365 access with an average wait time of under 2 minutes—no appointment required.

Available to enrolled Banner|Aetna members and covered dependents age 1+* in an eligible plan.

Cost: Low-to-no-cost per visit*, depending on plan details.

*FOR ENROLLED MEMBERS AND COVERED DEPENDENTS AGE 1+: 98point6 by Transcarent is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan. Access to 98point6 by Transcarent is not included in all plans.

*FOR LOW-TO-NO-COST WITH 98POINT6 BY TRANSCARENT: Members enrolled in a health savings account (HSA) or qualified high-deductible health plan (HDHP) must pay the applicable cost-share for virtual care visit until their deductible is met, after which services will be provided at no cost-share. All other health plan members pay $0 per virtual care visit regardless of whether their deductible has been met. Please refer to your plan documents for your applicable cost-share amounts.

*FOR 98POINT6 BY TRANSCARENT PRESCRIBING: 98point6 by Transcarent providers do not prescribe controlled substances (such as opioids), lifestyle medications (such as Viagra and Propecia) or weight loss medications (Wegovy or Ozempic). 98point6 by Transcarent and Transcarent Clinic clinicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna, and does not guarantee that a prescription will be written. Transcarent Clinic providers will not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Clinicians reserve the right to deny care for potential misuse of services

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.