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Tough questions welcome. We’ll take the easy ones, too.

Got a question about Banner|Aetna Individual & Family plans?

There’s a great chance we’ve covered it here. Find simple answers about enrollment, our network, using your plan and more. 

Enrolling in a plan

Enrolling in a plan

See how easy it is to get coverage with tips to help you shop for Banner|Aetna Individual & Family plans, qualify for savings and set up your member account. 

Finding providers

Finding providers

Here are steps to locate network providers, change your primary care provider and more. Staying in-network helps you save.

Using your plan

Using your plan 

You can make the most of your Banner|Aetna Individual & Family plan with information about wellness programs, plan cost-sharing and special plan discounts. 

Paying your bill

Paying your bill 

You have convenient ways to pay your bill — and you’ll find all the answers about how and when to do it here. 

* For a complete list of participating pharmacies and walk-in clinics, log in to and use our provider search tool.

1Includes select MinuteClinic® services. Not all MinuteClinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive MinuteClinic services at no cost-share.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

98point6® is a registered trademark of 98point6 Inc. Access to 98point6® is not included in all plans. 98point6 is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan.

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.

Language Assistance Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…