Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or you’re treated by an out-of-network provider at an in-network hospital, or ambulatory surgical center or by an air ambulance provider, you are protected from surprise billing or balance billing.
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What types of plans do these rights and protections apply to?What is “balance billing” (sometimes called “surprise billing”)?When balance billing isn’t allowed, you also have the following protections:You are protected from balance billing for:Your health plan generally must:If you believe you’ve been wrongly billed:How to handle services supplied based on inaccurate provider directory information?
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.