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Coronavirus: We’re here to help.

We’re here for you, no matter what.

COVID-19 at-home tests

New federal guidelines let you get reimbursed for eligible over-the-counter COVID-19 tests purchased January 15, 2022 or later.


Update your contact info

Check that your email is up to date to stay informed on COVID-19.

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Vaccine information

By now you’ve heard that a COVID-19 vaccine is near and we’re committed to keeping you updated on the latest vaccine news.

Vaccine FAQ's

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See a doctor right from home

Coronaviruses are spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact, such as touching or shaking hands. Therefore, to keep you safe, most of our primary care physician network providers offer telemedicine visits, which are covered by your plan. Additionally, most Banner|Aetna plans offer 98point6, our primary text-based virtual care option, along with other telemedicine options to members who need to see a doctor.

Learn more about telemedicine

Extra benefits to help you

Banner|Aetna is offering members extra benefits designed to help everyone stay healthy and comfortable. These include extras like care packages, no-fee prescription home delivery and dedicated care manager support.

Learn what’s available to you

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We’re here to listen

We’re all in this together. To help you get through everything, we’re providing crisis support and 24/7 nurse and medical hotlines

Find support resources

Protecting you from scams

At times like this, there’s a higher risk of scams or price gouging. So if someone calls you to sell an insurance policy or change your current policy — even if the person says they represent Aetna or Banner|Aetna — call us first at the number on your ID card.

Even if the person gives you a different number, do not call it.

If you suspect price gouging or a scam, contact your State Attorney General. You can also visit the Federal Trade Commission to stay informed about potential scams.

Keeping you informed

Visit our COVID-19 FAQ page for answers and the latest information.

Visit our COVID-19 FAQs

How you can stay safe

Learn how to keep yourself and your family safe during COVID-19.

Learn how to stay safe

We’re here to support you

Find out how

Stay informed

Visit the CDC website for the latest news.

Visit the CDC

Get state health info

Find testing info, updated case counts and more from your state’s health department.

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Learn the latest

Learn how CVS Health is responding to the COVID-19 outbreak.

Visit CVS Health

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

Contact us

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna.  Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Access to the 98point6 application is included in all Banner|Aetna ACA individual & family plans. 98point6 is not available in all Banner|Aetna plans offered through employers. 98point6 is a registered trademark of 98point6 inc.

This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…