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How Banner|Aetna is Simplifying Paying for Health Care

By Joanne Mizell

Though strides have been made to address the complexity of paying for health care, it’s still a common source of stress and confusion for consumers. I recently joined the Outcomes Rocket podcast to share insights about Banner|Aetna’s frictionless billing solution and to highlight other initiatives aimed at improving the member health care experience.

Frictionless billing is a groundbreaking program from Banner|Aetna that simplifies the process of paying for health care for members. It combines insurance and billing data into a single source of truth, removing complexity and enhancing transparency. Features like payment status updates and a concierge customer service line provide a seamless experience, eliminating surprise bills and setting a new industry standard for transparent, user-friendly billing.

During the episode, we also explored some of the other innovations Banner|Aetna has invested in, like our diabetes reversal program. The highly individualized program is helping members get their lives back, and all the data so far has shown excellent health outcomes for our members.

We also touched on the necessity of prior authorization reform, which remains a complex challenge. Banner|Aetna is making incremental strides to simplify the process each year with the goal of taking the burden off the shoulders of our members to improve their health care journey.

The podcast also discussed how Banner|Aetna has become the fastest-growing health plan in Arizona since launching. We expanded into the ACA individual marketplace in 2022 to extend our reach, which is helping us create a broader impact in the state.

As the health care landscape continues to evolve, so does Banner|Aetna. We’re excited to collaborate in new ways to make accessing and paying for health care easier. You can learn more about how Banner|Aetna is improving the process of paying for health care by exploring our other appearances in the media, including Slice of Healthcare, Bright Spots of Healthcare, Becker’s Healthcare and Healthcare IT Today.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

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Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

98point6® is a registered trademark of 98point6 Inc. Access to 98point6® is not included in all plans. 98point6 is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan.

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.

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